Frequently Asked Questions

What is Arc?

What is LoopBack?

What is hosted and on-premise monitoring?

What expertise does StrongLoop offer?

I’d like to file a bug or feature request, where should I report it?

What support plans does StrongLoop offer?

From where do I install StrongLoop products?

How many production processes can I run with a StrongLoop subscription?

What is a process? How does StrongLoop define this for pricing?


What is Arc?

A graphical UI for the StrongLoop API Platform that complements the slc command line tools for developing APIs quickly and getting them connected to data. Arc also includes tools for building, profiling and monitoring Node apps. Learn More>>

What is LoopBack?

LoopBack is a Node.js powered, a open source API framework with built-in mobile services like push and geolocation. These services can be accessed via iOS, Android and HTML5 SDKs with a variety of connectors to data sources including Oracle, MySQL and MongoDB. Learn More>>

What is hosted and on-premise monitoring?

StrongLoop provides a hosted dashboard for Monitoring. Additionally it also offers on-premises monitoring in it’s Arc product as well as 3rd party integrations. Metrics are generated by StrongLoop’s monitoring agent and can be consumed on various visualization / graphing servers. Monitoring allows you to gain detailed, real-time performance insights in cpu, memory and transactions.

What Node expertise does StrongLoop offer?

In addition to it’s Node.js API development product, StrongLoop offers technical support, bug fixes, architecture reviews, consulting, training and certification for Node. Learn more>>

I’d like to file a bug or feature request, where should I report it?

StrongLoop customers can file bug reports and feature requests on our support portal. Community users are encouraged to participate on our online forums for LoopBack and StrongLoop.

What support plans does StrongLoop offer?

StrongLoop offers individual developers and organizations simple pricing with no limits on users, APIs or use cases. Each subscription package includes an a support plan with necessary SLAs. Visit the Subscription Plans page to learn more.

From where do I install StrongLoop products?

Please visit our Get Started page on how to install StrongLoop products on your platform or cloud choice using npm.

How many production processes can I run with a StrongLoop subscription?

Our free Community plan allows you run two processes per account. With Starter, Professional and Enterprise subscriptions you are limited by the number of process licenses that you purchase with the plan. Visit the Subscription Plans page to learn more.

What is a process? How does StrongLoop define this for pricing?

For the purpose of deciding which subscription plan works best for your implementation you count one process per virtual core. For example, if you have one machine with 8 cpu cores and want to monitor processes on all of them, you would need to subscribe to a plan that allows you to monitor at least 8 processes.