Is LoopBack still open source? Do I have to pay to use LoopBack?

LoopBack is still open source, and IBM will continue to contribute to and maintain the StrongLoop community. You can use LoopBack for no charge. If you need IBM support for LoopBack. options are provided below.

For StrongLoop customers who need to log a support issue, does anything change in how they go about opening a ticket?

Any StrongLoop customers who require assistance should use the new IBM Support Portal.

How can I get support for LoopBack as an enterprise?

Users who have a paid version of API Connect (Professional or Enterprise) can receive IBM support for LoopBack.

If you don’t have a Professional or Enterprise version of API Connect, you can use the LoopBack Google Group for active discussion of developer questions, to learn from other developers using LoopBack, and to ask and discuss questions with fellow LoopBack developers.

Are there other options for LoopBack support?

IBM recently enhanced its Node.js support and added support for LoopBack and Express. IBM Foundation Support for Runtimes provides coverage for Node.js, Swift and Java. Support is available for the Node.js 6 & 8 LTS binaries from the nodejs.org community and the IBM SDK for Node.js, which includes the open sourced App Metrics monitoring framework.

This support is available regardless of which modules you are using within your application and wherever you want to deploy the runtime - on your own machines or in the cloud, and whether that’s IBM Cloud, Amazon Web Services, Microsoft Azure, Heroku or somewhere else.

IBM Advanced Support for Runtimes expands on Foundation Support, providing additional coverage for the Express.js, Loopback, and Kitura (Swift framework) frameworks as well as the packages on which they rely.

These offerings provide you with the majority of what you need in order to be able to create, deploy, monitor and scale production-grade web applications and mobile back ends using Node.js. Visit IBM’s marketplace to learn more.

I already have a StrongLoop product? Do I have to move to API Connect?

You will be able to continue to use Loopback as usual. However, you may want to move to API Connect for a comprehensive, streamlined management solution that addresses all aspects of the API lifecycle. Arc has been discontinued.

For customers who currently have a subscription for StrongLoop products, have the terms and conditions changed?

No. If you have a specific question concerning your subscription, contact reachsl@us.ibm.com.

As a StrongLoop customer, who should I contact with any additional questions about API Connect?

Send an email to reachsl@us.ibm.com.

Can I register to use StrongLoop Arc?

Arc has been replaced by API Connect. No one new can register for (or use) Arc. Only previously-registered users can use Arc and get support.

We recommend Arc users move to the Essentials edition of API Connect. If you have questions, please email reachsl@us.ibm.com.