What happens if I already have a StrongLoop product? Do I have to move to API Connect?
You will be able to continue to use Loopback as usual. However, you may want to move to API Connect for a comprehensive, streamlined management solution that addresses all aspects of the API lifecycle.
For customers who currently have a subscription for StrongLoop products, have the terms and conditions changed?
No. If you have a specific question concerning your subscription, contact email@example.com.
As a StrongLoop customer, who should I contact with any additional questions about API Connect?
Send an email to firstname.lastname@example.org.
Is LoopBack still Open Source? Do I have to pay to use LoopBack? How can I get support for LoopBack as an enterprise?
LoopBack is still OpenSource, and IBM and the community will continue to contribute and maintain it. You can use LoopBack for no charge but if you need IBM support for LoopBack you will have to buy a paid version of API Connect (Professional or Enterprise) .
What we have done with API Connect is take a set of capabilities, like LoopBack, and packaged these capabilities into an integrated offering. Note that you can always use the Essentials edition of API Connect for no charge for up to 50,000 API calls per month.
What’s happening with StrongLoop Arc?
Arc is being replaced by API Connect, but will continue to be available for a short period of time as our users transition to this new solution.
For StrongLoop customers who need to log a support issue, does anything change in how they go about opening a ticket?
Any StrongLoop customers who require assistance should use the new IBM Support Portal.
There is a lot of valuable content on strongloop.com and docs.strongloop.com, Will it continue to be available online?
Yes. strongloop.com and the documentation site will remain online.