Careers

Careers

StrongLoop hires the best and brightest minds and strongly encourages creativity along with dedication toward problem solving. Please see below for current openings. Thanks for your interest in StrongLoop!

How We Work

StrongLoop is a distributed team. Our office is in San Mateo, CA if you want to work or meet in person.

Compensation and benefits are competitive and you’ll be working with a group of experienced open source professionals — from Apache committers to Node maintainers to business types. StrongLoop is backed by prominent Silicon Valley venture capital firms.

Why StrongLoop ?

  • By working on our team you’ll be working alongside Node.js core maintainers, supporting production Node.js customers, and at the very cutting edge of what is happening in this emerging movement.
  • Our team is small — less than 25. You will have a direct impact on the company’s growth and success. What you do will matter.
  • At StrongLoop you will have an opportunity to work on a variety of issues and help customers of all sizes ( start ups to the Fortune 50) be successful with their mobile and API projects
  • Strongloop offers a comprehensive benefits program to take care of their employees including medical, dental, vision, long term disabilty, life insurance, vacation and a 401K plan.
  • Strongloop has great investors – Shasta Ventures and Ignition Partners

Senior Technical Support Engineer

Location: SF Bay Area

StrongLoop’s Customer Success team is looking for a senior TSE who loves working with high performing teams, wants to work with cutting edge Node.js technology and thrives on helping customers become successful with mobile/API projects. In this role you will have an opportunity to make a big impact by helping build and lead a global support team that excels in delighting our customers.

As a TSE, you will

  • Provide troubleshooting and technical advice for StrongLoop customers.
  • Represent StrongLoop in the Node developer communities ( Stack Overflow, Google groups, IRC )
  • Provide strong technical leadership and guidance to both customers and internal project teams that are geographically distributed.
  • Write sample code, blogs and review documentation
  • Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
  • Be part of the team that conceives and delivers new cutting edge customer support offerings
  • Lead and manage offshore support teams to facilitate 24/7/365 support

To be successful, you will need

  • Passion for handling technical challenges and be goal and results oriented
  • Excellent communication skills and technical knowledge to advise and lead customers who are developing enterprise mobile applications
  • Strong listening, detail-oriented thinking, and creative problem solving skills
  • Ability to work in highly collaborative global organization
  • Be open to flexible schedule in a 24/7/365 support environment

What we look for

  • Hands on experience in JavaScript and other programming or scripting languages ( Node.js strongly preferred )
  • Solid Linux command line and/or system administration skills, windows experience a plus
  • In depth experience of mobile application and web development is a definite plus
  • BS/BA in CS and 5+ years track record in technical support or in a customer facing role working with enterprise software

If interested, please send an email to [email protected] with why this role/technology/company particularly appeals to you.

Solutions Architect

Location: SF Bay Area

StrongLoop is seeking interested in hiring a Solutions Architect to be the primary technical point of contact with our customers on StrongLoop implementations.

The Solutions Architect will guide StrongLoop technical teams through various aspects of our product suite implementation and will serve as the customer’s primary source for expertise on all StrongLoop products and how they integrate to achieve customers’ project goals.

A StrongLoop Solutions Architect will perform the following duties:

  • Produce all required design specifications, work with the Project Manager to create detailed technical task lists, provide technical guidance to the project team, and enforce StrongLoop project standards and best practices
  • Use StrongLoop best practices and customer input to produce design artifacts and technical implementation tasks required for project execution
  • Provide leadership and advice for customer implementations
  • Work with the customer’s operations team to implement the requirements of infrastructure components (deployment, monitoring, scaling)
  • In cooperation with customers, build and execute API functional and performance test plans
  • Provide strong technical leadership and guidance to both customer and StrongLoop project teams, including teams that are geographically distributed
  • Get his/her hands dirty at every level of the customer’s technology stack

The highly successful candidate will possess the following technical skills:

  • Prior Experience in building applications using Node.JS and the ExpressJS. Bonus points if you have hands on experience with: Hapi, Restify or SailsJS
  • Experience designing and implementing systems that expose REST-based APIs
  • Experience with modern and legacy databases such as: MongoDB, Redis, MySQL, Oracle
  • Experience with SPA technology like AngularJS
  • Familiarity with mobile development processes for: iOS, Android, Cordova
  • Solid Linux command line and/or system administration skills
  • Hands-on experience in building scalable, distributed, server-based enterprise-class applications using J2EE or .Net
  • Experience in XML, XSLT and related technologies
  • An understanding of networking concepts and technologies (DNS, load balancing, firewall rules, etc.)
  • Experience with or exposure to SOAP and SOA technologies
  • An understanding of cloud hosting in Amazon EC2 and/or Heroku

The highly successful candidate will possess the following soft-skills:

  • Consulting experience with the communication skills and technical knowledge to advise and lead customers who are evolving their businesses to be better, faster, and less expensive
  • Proven ability to facilitate development and communication of robust solutions to clients, collaborate and build consensus among teams, which can include internal teams, technology partners, implementation partners and business users
  • Experience predicting and communicating risks in a timely manner and providing mitigating solutions
  • Expertise formulating a solution, presenting your findings effectively, either one-on-one or to a crowd using the latest multimedia technology
  • Strong ability to learn quickly and adapt to changing customer requirements
  • Experience developing use cases, user stories, design and architecture specifications
  • Strong listening, critical thinking, and problem solving skills
  • Demonstrated ability for independent, detail-oriented thinking
  • Strong orientation toward high-quality deliverables and high customer satisfaction
  • Excellent spoken and written communications skills (English)
  • Solid expertise and/or demonstrated ability to learn, architect and implement API and integration technologies

If interested, please send an email to [email protected] with why this role/technology/company particularly appeals to you.

Sales Development Representative

Location: SF Bay Area

You have been waiting for your opportunity to get in on the ground floor of a company whose trajectory is astronomical. It’s here and now at StrongLoop: Strap yourself in.

You know what it takes for a company to win: Top-drawer investors, advisors and leadership team, the best engineering and product talent, a sales team that knows their customers and loves to win… plus that ineffable glue of culture to hold everything together and propel the engine forward.

You will find all this and more at StrongLoop. You are motivated to build a sales career and uncover revenue- generating opportunities, using your extraordinary capabilities, resourcefulness, and creativity to find high quality leads and develop them into prospects. You will establish high credibility, professional respect, and personal satisfaction from the important role you play revealing sales leads and adding to our pipeline.

You should be a Type A team player, results-oriented, customer savvy, resourceful, and tenacious, all wrapped in an eloquent, empathetic and polished package.

Advancement Opportunities

As a highly successful Sales Development Rep, you will have the opportunity to move into an Account Executive role taking on increased responsibilities and financial reward. In this Sales and Business Development role, you will go deeper and wider into our current and prospective enterprise customers; manage our partner ecosystem; and help drive prospects to closure.

Responsibilities

  • Generate new business opportunities to fuel revenue
  • Along with your team, develop targeted lists, call strategies, and messaging to drive opportunities for new business
  • Work with our sales leadership team, create, prioritize, and qualify strategic target account lists
  • Research and build new and existing accounts (e.g., adding contacts, sending regular emails, strategic appointment setting)
  • Research , email, and call targeted executives at all levels; conduct initial conversations and deliver presentations to them
  • Demonstrate organizational skills and excellence to the team by achieving your goals
  • Achieve or exceed monthly quotas of qualified opportunities and closed business
  • Follow up on a high volume of new leads in a rapid manner
  • Document various details including use case, lead scores, purchase timeframes, next steps
  • Understanding a lead’s needs and effectively communicating how StrongLoop will meet them
  • Use SalesForce.com for lead management and sales forecasting and implement enhancements to sales tracking process to effectively manage new lead lifecycle
  • Ensure 100% satisfaction with all customers
  • Support marketing efforts by assisting in online, direct mail and other marketing campaigns
  • Qualifications
  • Ability and aptitude to understand and communicate state-of-the-art software technologies…and an enthusiasm for doing this
  • Ability to understand customer requirements and identify business challenges that StrongLoop solutions can solve
  • Hunter mentality in seeking out new business
  • Undergraduate degree (BA or BS)
  • Prior sales or lead qualification experience
  • Ability to build strong personal relationships with prospects, customers, and partners
  • High energy and positive attitude
  • Strong problem solving skills
  • Ability to multitask, prioritize, and manage time effectively
  • Ability to work in a fast paced, team environment
  • Articulate and passionate; this comes through in your excellent verbal and written communication skills
  • Proficiency with social media (LinkedIn, Twitter, Facebook, Google+)
  • Expertise using Salesforce.com
  • Energy and desire to make numerous (50+) phone calls daily
  • Consistent, demonstrable over-achievement in past experiences
  • Email marketing experience a huge bonus

Why StrongLoop?

  • Top-drawer investors, advisors and leadership team
  • The best engineering and product talent in the Valley
  • A sales team that knows their customers and loves to win
  • A growing list of Fortune 2000 customers. We are the leading face of Node.js and API application lifecycle management tools and our customers and prospects know it.
  • Smart, get-it-done, innovative and fun culture with frequent team building events
  • Competitive salary, benefit, compensation packages
  • We will take care of you: Food, coffee…all the amenities!

If interested, please send an email to [email protected] with why this role/technology/company particularly appeals to you.

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